I'm pretty new with Entitlement Process and Milestones. i WONDER if exists a way to mark one Milestone as Completed and update the completion date when the Case exits the relative entitlement process.
For example: I have one Entitlement Process Call ' Case take in Charge' with 2 independent Milestones based on Case's field 'Case Gravity'. If case Case Gravity = 1 Milestone is 20 minutes, if Case Gravity=2 Milestone is 40 minutes. When the Case status pass from NEW to Working I want the Case to exit the Entitlement process and the Mileston marks as completed with the appropriate completion date. Is it possible? (Below you find some picture)
Best Answer
you can use process builder to do that!