For some reason, my Sales Cloud and Marketing Cloud got disconnected.
I started the "usual" troubleshooting procedure – cleared out the tokens, but even after that I cannot reconnect them.
When I go to MC tab in Sales Cloud, I am able to log in with my MC API user credentials, but if I try to click on Change Marketing Cloud User or Configure Marketing Cloud Connector I get the following message:
Sorry, something went wrong. We couldn't retrieve the API User
details. Try again or open a support case in the Help and Training
portal.
Does anyone have an idea what might be wrong?
Thanks!
Best Answer
Support was not helpful at all, but I managed to resolve the issue by deleting the existing Configuration, as described here, and re-configuring MC Connect once again:
https://help.salesforce.com/articleView?id=000231095&language=en_US&type=1