How do we grant permissions to non admin user to merge accounts in salesforce.
Note :
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I gave delete permission for the user on account object, edit on opp,cases, contacts and also edit on other related custom objects. – no luck.
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Later, I also gave Modify All permission on account object for the user. – Still no joy.
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OWD is "Public Read/Write" on Account, opp, contacts.
Even after trying all these options, user gets the message " Insufficient Privileges. You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. "
Also, Please note that the user is not the record owner. But I would want a way to grant the permissions to the user to be able to merge the accounts.
Please help !!!
Best Answer
Please see the following knowledge base article 000004461 : Why do I receive an Insufficient privileges error message when I try to merge two accounts?