[SalesForce] Need to give guest profile access to documents

I need to give the guest user profile access to view files/documents (PDF, Excel, Word, etc.).

I have a public Customer Service/Napili community with Knowledge set up. Guest users can see the articles just fine, but there are some articles where we want to display an existing PDF, but it seems like they don't have access to the Document file where it's stored. I have given the guest profile access to the document folder via public group and I have checked the "Externally Available" box on the document. I also ensured that the guest profile has Read access on the Documents object.

Is there any kind of content that the guest profile can access, whether it's a document, find, content, or something else?

Best Answer

If the document is marked as Externally Available checkbox, then if the image is sent in email template to the external user then that can be displayed without login into Salesforce. Refer Display and Edit Document Properties

Better, upload the pdf as Files and get the link from Share via link and use that in knowledge article, so anyone from outside organization can access.

file sharing

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