We have an support process for case.we have an requirement to add new value to the support process.i have added the new value in status picklist and then selected for the specific record type.but the value is not visible when i tried creating new record.please let me know what changes are to be followed to view the new picklist value.
Best Answer
It sounds like you need to go to your object ==> record types ==> picklist values ==> move the new value to the available column
This will make your new value visible for use.