[SalesForce] Passthrough Page Fails to Redirect in Service Console

I am currently having an issue with my custom passthrough page where it operates correctly but, only when it is outside the service console.

So when I am in the service console, any redirect functionality (filling URL values before going to a custom VisualForce page) no longer works.

So my question is, has anyone run into this issue? If so, how did you manage to resolve it?

I have tried researching it but, haven't found any actual solutions to solve the problem online.

Passthrough Controller Code

Note: I altered the code slightly, not to reveal anything comromising


public with sharing class MyPassthroughController 
{
    private ApexPages.StandardController CurrentStandardController { get; set; }
    private sObject CurrentsObject { get; set; }
    private final Set RecordTypesSet { get; set; }

     public MyPassthroughController (ApexPages.StandardController ControllerToExtend)
     {
        this.CurrentStandardController = ControllerToExtend;   
        this.CurrentsObject = (Example)this.CurrentStandardController.getRecord();

        this.RecordTypesSet = Utilility.RetrieveRecordTypeIdSet('RecordType One;RecordType Two', Schema.sObjectType.Example); 
    }

    public PageReference RedirectByRecordType()
    {
        String ExamplesObjectPrefix = Schema.sObjectType.Example.getKeyPrefix();
        PageReference CorrectRedirectionPage = new PageReference('/' + ExamplesObjectPrefix + '/e?nooverride=1&RecordType=' + this.CurrentsObject.RecordTypeId);

        List Parameters = new List();
        String ReturnURL = ApexPages.currentPage().getParameters().get('retURL');

         if(String.isNotEmpty(ReturnURL))
                Parameters.add( 'retURL=' + ReturnURL);

        if(this.CurrentsObject.Id == null)
        {
            Parameters.add( 'RecordTypeId=' + this.CurrentsObject.RecordTypeId);

            if(this.RecordTypesSet.contains(this.CurrentsObject.RecordTypeId))
                CorrectRedirectionPage = new PageReference( '/apex/CustomEditPage?' + String.join(Parameters, '&'));
        }
        else
            if(this.RecordTypesSet.contains(this.CurrentsObject.RecordTypeId))
              CorrectRedirectionPage = new PageReference( '/apex/CustomEditPage?id=' + this.CurrentsObject.Id);

        return CorrectRedirectionPage;
    }
}

Actual Page Doing Redirect

<apex:page standardController="Example"  showHeader="false" sidebar="false" extensions="MyPassthroughController" action="{!RedirectByRecordType}">
</apex:page>

Hope this code helps clarify things.

Update

Now I am getting a different error that makes more sense.

Now it looks like security is the issue. This is due to only custom VisualForce pages not displaying with the 'This content cannot be displayed in a frame' message

I am getting the dreaded 'This content cannot be displayed in a frame' message. When I choose to 'Open this content in a new window' the correct page opens. So, I am making a little more progress.

Also, I updated the custom URL with URL.getSalesforceBaseUrl().toExternalForm() + '/apex/CustomEditPage?id=' + this.CurrentsObject.Id

Best Answer

This will always happen with VF in the service console.

The workaround I have found is to use a component instead of a VF page. The downside is you will lose the standard controller functionality, but you can always pass in the record in question and any other attributes using attributes.

Also, another thing to note is to undersatnd if your VF/Component is going to be used in both Service Console and non-service console scenarios, in which case you will need to use the force console integration toolkit to open any links in your page as tabs vs taking over the screen (as is normal functionality)

Related Solutions

[SalesForce] Split a single field into 2 columns for a VF page

This is untested so you may need to have play, however this should return a List of the RevenueWrapper classes which contains the 4 columns you are looking to use in your VF page:

public class RevenueController{

Map<String, RevenueWrapper> ResultList = new Map<String, RevenueWrapper>(); 

public RevenueController(){
    List<AggregateResult> result =  [
    SELECT FISCAL_YEAR(Date__c) Date, Type__c, sum(Amount__c) Amount
    FROM Revenue__c
    GROUP BY FISCAL_YEAR(Date__c), Type__c];

    for(AggregateResult ar : result){

        RevenueWrapper RW = new RevenueWrapper();

        //If the RevenueWrapper already exists grab it from the Map
        if(ResultList.containsKey(String.valueOf(ar.get('Date')))){
            RW = ResultList.get(String.valueOf(ar.get('Date')));
        }

        //Set the amount
        RW.setAmount(ar);

        //Save back to the Map
        ResultList.put(String.valueOf(ar.get('Date')), RW);
    }
}

public List<RevenueWrapper> getResults() {
    return ResultList.values();
}


public class RevenueWrapper{
    public String revenueDate { get; set; }
    public Integer budgetAmount { get; set; }
    public Integer actualAmount { get; set; }
    public Integer varianceFYPercent { set; }
    public Integer varianceFYAmount { set; }

    public RevenueWrapper(){

    }

    public void setAmount(AggregateResult ar){
        revenueDate = String.valueOf(ar.get('Date'));

            //Set the amount value based on type
        if(ar.get('Type__c') == 'Budget'){
            budgetAmount = Integer.valueOf(ar.get('Amount'));
        }else if(ar.get('Type__c') == 'Actual'){
            actualAmount = Integer.valueOf(ar.get('Amount'));
        }else{ //Catch all for a type that isn't recognised
            return;
        }

    }

    public Integer getVarianceFYAmount(){
        return actualAmount - budgetAmount;
    }

    public Decimal getVarianceFYPercent(){
        if(budgetAmount != 0){
            return Decimal.valueOf((Double.valueOf(actualAmount) / Double.valueOf(budgetAmount)) * 100).setscale(1);
        } else{
            return 0;
        }
    }
}

}

[SalesForce] oAuth from VF Page in New Lightning – Cannot redirect vf page (iFrame) to login.salesforce.com

I usually also set

pr.setRedirect(true);

to make the redirect happen clientside (instead of serverside) so that's worth a try. See for more info here.

What I would suggest is creating a public property on the controller to store the authURL

public String redirectURL { get; set; }

then doing the redirect in Javascript. For this, you'll need rendering the redirectURL in a div (you can't rerender javascript, it will become non-functional CDATA), and do the redirect using something like this

<apex:outputPanel id='redirectURLwrapper'>
    <div id='redirectURL'>{!redirectURL}</div>
</apex:outputPanel>

<script>
    function tryRedirect() {
        var redirect = document.getElementById("redirectURL")[0].innerHTML;
        if (redirect) { top.location.href = redirect; }
    }
</script>

<apex:actionFunction action="{! }" reRender="redirectURLwrapper" oncomplete="tryRedirect();" />

We use top.location.href to make the redirect happen at the top (browser-screen) level, so not inside the iFrame. I have not tested this code literally, but you should get the idea.

If you don't want to lose your existing page, you could also open the URL in a new window like so

<script>
    var windowObjectReference;
    function tryRedirect() {
        var redirect = document.getElementById("redirectURL")[0].innerHTML;
        if (redirect) { 
            windowObjectReference = window.open(redirect, 'newWindowName');                    
        }
        // the popup window should close itself in the return window. If that is not possible, then poll the windowObjectReference and after you detect a redirect, call windowObjectReference.close(); to close it
    }
</script>

Does that help?

Best Answer

Related Solutions

[SalesForce] Split a single field into 2 columns for a VF page

[SalesForce] oAuth from VF Page in New Lightning – Cannot redirect vf page (iFrame) to login.salesforce.com

Related Topic