[SalesForce] Reload parent window using top.location.reload

Well I guess I found a way out. Instead of using integration.js I used interaction.js which is generally used to communicate with CTI and directly called the method by just "sendCTIMessage"

<apex:page>
    <script src="/support/api/26.0/interaction.js" type="text/javascript"></script>
     <script type="text/javascript">

           var callback = function (result) {
              if (result.success) {
                 alert('CTI message was sent successfully!');
             } else {
                 alert('CTI message was not sent successfully.');
               }
           };

          //Note that we are using the CTI submodule here
           sendCTIMessage('/ANSWER?LINE_NUMBER=1', callback);
     </script>
</apex:page>

This code seems to work perfectly.

Few observations

• To make this work the user must have Call center associated.
• Once Call center is associated "sendCTIMessage" method gets available."sendCTIMessage" this method doesnt seem to be documented but it does works(please note it doesnt have a namespace like sforce.cti.XXX)

Jenny B,

I have a workaround that works for me. You can below code inserting into your visualforce page that overrides your standard page.

apex:includeScript value="/support/console/37.0/integration.js"

script type="text/javascript"
var accId = '{!account.ID}';
if (sforce.console.isInConsole()) 
{
    window.location.href = '/' + accId + '?nooverride=1&isdtp=mn'; 
} 
script