[SalesForce] Salesforce with Lync Collaboration (automate meeting request generation & email)

I am evaluating the possibilities of integrating Lync with Salesforce. Ideally the requirement is to engage the customer over a video chat. The Agent from the Service Console will click on a Button, say "Go to Meeting" which should automatically create a meeting request and mail the contact with the meeting URL.

We did evaluate an App 'Blue Jeans' but it required chatter to be enabled and cannot be launched via a button.

Any pointers (either an app or via customization) using Lync to engage the customers over a Video chat will be much helpful.

Best Answer

You should check Weemo . You can Add a video chat button to any web page or mobile app and connect customers to a live video customer support call or escalate a chat session to video.

Related Solutions

[SalesForce] Custom Report Generation -VF Salesforce

you can use apex scheduler where you can specify date and time to execute code. Please follow below link. I used the same for sending reports via mail on dialy basis.

Apex Scheduler

global class TestScheduledApexFromTestMethod implements Schedulable {
// This test runs a scheduled job at midnight Sept. 3rd. 2022

public static String CRON_EXP = '0 0 0 3 9 ? 2022';

global void execute(SchedulableContext ctx) {
  CronTrigger ct = [SELECT Id, CronExpression, TimesTriggered, NextFireTime
            FROM CronTrigger WHERE Id = :ctx.getTriggerId()];

  System.assertEquals(CRON_EXP, ct.CronExpression);
  System.assertEquals(0, ct.TimesTriggered);
  System.assertEquals('2022-09-03 00:00:00', String.valueOf(ct.NextFireTime));

  Account a = [SELECT Id, Name FROM Account WHERE Name = 
              'testScheduledApexFromTestMethod'];
  a.name = 'testScheduledApexFromTestMethodUpdated';
  update a;
  }   
}

Best Answer

Related Solutions

[SalesForce] Custom Report Generation -VF Salesforce

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