[SalesForce] Search By Data Category

We have implemented the Napili template for our Customer Community. We have many articles with associated categories, and have added Category/Product Tiles to the main page. You can click a tile and get a list of every article associated with that category, however, when you search a specific term in the search box, it returns articles from every category.

Is there a way to limit the resulting list to only articles with the associated categories related to the tile (category/product) clicked? By built-in settings or by additional programming?

Best Answer

If you are meaning data categories and data category groups, then the old Koa and Kokua community templates had data category filter lightning components. These are not available in any other community. With Koa and Kokua no longer being available, it means there are no out of the box solutions for this.

I have created a Salesforce idea concerning this - but at this stage there is no easy filtering option available for napili template based communities.

https://success.salesforce.com/ideaView?id=0873A000000lIA1QAM

Related Topic