Is there a way i can see all sent and received emails (related to a Case) in its "Activity History"
Email-to-Case shows everything in Email related list. "Activity History" only shows the sent emails.
Email-to-Salesforce seems impractical for this scenario.
From what i understand, "Activity History" is a readonly object, so i doubt i can mess around with it through some code (like create an "ActivityHistory" record for every received email).
Any suggestions? Is it possible?
Best Answer
ActivityHistoryis nothing more than either aTaskor anEventrecord with a closed status. You could write a trigger onEmailMessageand create a closedTaskor anEventwith the incoming email body.