[SalesForce] Sending an email from a trigger with an addError

We have the requirement that if a Case is created via email2case and the Account has a flag (SecureSupport__c) checked then we should block the case creation and send a notification to the contact that created the case saying "you can't do that."

I wrote a trigger that works correctly and does an addError on the record if the SecureSupport__c flag on the account is set. This works great. However any operation try to use to send the email never happens because the entire transaction is rolled back with the addError.

I have tried:

Messaging.SingleEmailMessage
Inserting a new object that fires a Workflow email
Messaging.SingleEmailMessage in an @future call

None of these work. Is there a way that I am missing?

NOTE: I cannot let the case be created and then deleted later. It cannot stay as a record even for a little while

Best Answer

I am pretty sure that the only way that you can do what you are looking for would be to create a 'Email Services' class rather than using the generic email2case feature - this is a class that implements Messaging.InboundEmailHandler and it requires that you do all of the work yourself (such as ding the message, looking up contacts, determining if the message is a reply to an existing email, etc), but because it runs at a 'lower level' than the email2case, there is much more that you can do.

See the following for details:

https://help.salesforce.com/htviewhelpdoc?id=code_email_services.htm&siteLang=en_US

https://help.salesforce.com/apex/HTViewHelpDoc?id=code_email_services_editing.htm&language=en_US

Related Solutions

[SalesForce] How to send Mass Email from List View in Contact Or Lead using custom button

Assuming you have this button on a related list/list view, you can use the {!GETRECORDIDS} javascript function to get the list/array of id of the selected records. You can then send this array to your apex class and then query the email field to get the email. YOu can do something like this:

{!REQUIRESCRIPT("/soap/ajax/28.0/connection.js")}
{!REQUIRESCRIPT("/soap/ajax/28.0/apex.js")}
var recordIdArray = {!GETRECORDIDS($ObjectType.Contact)};
console.log('the record Ids are' + recordIdArray);
var retStr = sforce.apex.execute("outbound_Emails", "SendEmailNotification",{conId: recordIdArray});

global class outbound_Emails{
        webservice static void SendEmailNotification (list<id> conId){
            list<contact> conList = [SELECT name,email FROM contact WHERE id IN : conId];
            system.debug('the selected contacts are  ' + conList);
            //you can iterate over this list to get the email and send the mail
        }
}

[SalesForce] Email notification trigger upon deletion of a record

For the error that you have encountered just set the access level of 'access to send emails' to 'all emails'.

Go to setup > administration setup > email administration > deliverability > set access level to all emails.

Update : for your second question i.e. to get 100% test coverage write a test class. Create a dummy test account in that test class and then delete that dummy test account. The trigger will fire after deletion of dummy test account and your trigger will be covered for test coverage.

Best Answer

Related Solutions

[SalesForce] How to send Mass Email from List View in Contact Or Lead using custom button

[SalesForce] Email notification trigger upon deletion of a record

Related Topic