[SalesForce] Sidebar missing from Cases Record Detail page

None of the sidebar items (Create New, Recent Items) show up. There is essentially no sidebar on the Case Record Detail page.

I have "Show Custom Sidebar Components on All Pages" checked in Setup>Customize>User Interface. I also have Enable Collapsible Sidebar turned off.

I checked the css and: 

.sidebarCollapsed #sidebarDiv {
    display: none
}

is the only thing that would hide it, but I have collapsible sidebars turned off.

It appears that the whole sidebar is just missing on the Case Details View page. Any ideas?

Force.com Quick Access Menu is missing as well.

EDIT – Someone brought up that it might be something related to Feed based Case Layout pages introduced in Spring '14. Here are the page layouts I have available – http://screencast.com/t/rNRX0ChD

Found this 'Hide Sidebar' option on the Feed Layout Editor. Already was unchecked – http://screencast.com/t/Pubeg1hiT

Best Answer

I had a similar problem when trying to set up Case Feed in the last few days.

One item that confused me was that after making changes in the "Custom Console Components" I went back into the Console view and refreshed my browser to see if changes had taken effect - nothing seemed to have happened. HOWEVER - I was observing this on a case that was already open in the console view. Closing the Case and reopening it allowed me to see that the changes HAD taken effect. Simple - but annoying.

Another thing to look out for is to check that you are looking at the right Page Layout. Obvious I know, but even as Sys Admin it might be that you have not enabled the Page Layout for your profile.

I made a large number of configuration changes in my attempt to work out what was going wrong, so I may have done something else to get it working - including removing all the components showing in the Left and Right pane (in the Other Feed View>Other Tools & Components). But this may have been inconsequential - and the primary issue of not closing and reopening the case being the thing that was confusing me.

Perhaps my frustrating experience will help some other poor unfortunate soul who is struggling with this!

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