I clicked the Send Email button on the Activities related list present on the Case object. While sending the mail, I also attached an image to the mail. While I receive the attachment in the email address specified, I am not able to locate the same attachment in salesforce. Also the email that I sent appears in the description/comments field of the task. I checked the Task attachments but I could not find them
Any idea, where these attachments are stored? If it is not possible to locate them in the Salesforce UI, fine; can I get them by issuing a query to some object?
Best Answer
"It's not a bug, it's a feature."
As annoying as it is, they do it on purpose to protect us from exhausting our file storage space (you would either have to periodically wipe out attachments or keep buying more space).
http://success.salesforce.com/questionDetail?qid=a1X30000000JN2YEAW http://boards.developerforce.com/t5/Visualforce-Development/Attachment-used-in-email-template-is-not-saved/td-p/282245
And idea to upvote: http://success.salesforce.com/ideaView?id=08730000000bEDlAAM
If you really want to capture attachments - you need to write some code.