[SalesForce] time dependent workflow action – email alert not sent and not in queue

The time dependent workflow actions for a workflow I use is an email alert. But neither am I getting any email alert nor is there anything in the queue after creating a case record which triggers the flow.
For Testing I placed an email alert under Immediate Actions, and that email alert was working fine. The issue seems to be only with the email alert that I placed under Time dependent workflow actions.

The original workflow

Queue empty even after the workflow fired

Best Answer

Your immediate action fills the date in, right? That makes the record not satisfy the condition anymore and the time based action is cancelled.

The record needs to satisfy criteria at the time of the time based action as well.

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