[SalesForce] Track Email Status (Opened or Not) sent from apex code

I already read some similar posts related to this topic.
But I think things may have changed or the answer may be different.

I know we can track email status if we send HTML email from the Contact related list using "Send an Email button".

So can we initiate this from apex code? Just like we can initiate the approval process from apex code?

Best Answer

You can - just ran this test for myself in a Dev org:

trigger SendAction on Contact (before insert, before update) {
    for (Contact c : Trigger.new)
    {
        if (c.Action__c == 'Send HTML Email' && c.Email == 'test@example.com')
        {
            c.Action__c = '';
            Messaging.SingleEmailMessage email = new Messaging.SingleEmailMessage();
            email.setTargetObjectId(c.Id);
            email.setTemplateId('00X70000001vqKB');
            Messaging.sendEmail(new Messaging.Email[] { email });
        }
    } 
}

Related Solutions

[SalesForce] Scraping text from email and storing in a field

Email Services are one way to do this. Given the following example, you'd be able to send an email whose subject is the Account Id, body is the Account Name, and it would update accordingly:

create a new Apex class "AccountUpdateEmailHandler" containing this code:

global class AccountUpdateEmailHandler implements Messaging.InboundEmailHandler {
  global Messaging.InboundEmailResult handleInboundEmail(
  Messaging.InboundEmail email,
  Messaging.InboundEnvelope envelope)
  {
    String subject = email.subject;
    Pattern idPattern = Pattern.compile('001[A-Za-z0-9]{12}');
    Matcher matcher = idPattern.matcher(subject);
    if (!matcher.find()) System.assert(false, 'No Account Id in subject!');

    Account account = [SELECT Name FROM Account WHERE Id = :matcher.group(0)];
    account.Name = email.plainTextBody;
    update account;

    Messaging.InboundEmailresult result = new Messaging.InboundEmailResult();
    result.message = 'Account Name is now ' + account.Name;
    return result;
  }
}

from Setup > Develop > Email Services, create one using the above class and Activate it,
create an "AccountUpdate" Service Address, configure "Accept Email From" and try sending to it,

Some explanation:

up top, the regular expression extracts the Account Id string like 001000000000abc,
we update the Name field as required, using the email body,
optionally email a response back to you so that you know what was updated,

[SalesForce] Apex: HTML email status to get open count

You'll have to get creative, because the object you're looking for is EmailStatus, which is currently only available as a describeSObjects parameter. You can probably use Andrew Fawcett's Metadata Wrapper to get the describe for this object, but you can't use any normal queries on the object.

Best Answer

Related Solutions

[SalesForce] Scraping text from email and storing in a field

[SalesForce] Apex: HTML email status to get open count

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