[SalesForce] Unable to submit survey in surveyforce

I am creating a new survey in my sandbox environment and i wanto get feedback from customers.So i send a sample link like with caseid and contactid links with fore.com site active page.

But when i try to submit a survey.I'm getting error like

Error: Some error occured while saving response

And even i enabled image in header section.But when user open the link in form of email image is not displayed.

and how to debug these scenarios.

enter image description here

Best Answer

Unfortunately i am forgot to close this question.I gone through many posts related to this topic in other developer boards.

To enable header section to visible for other salesforce users means Site Guest User we need to provide field access.

Go to develop > sites then go to the site you created. Click "Public Access Settings" Then go to the "Field-Level Security" section and look for the survey object. Next to you'll see "view" click there and then you'll have to give reading permissions to the header.

And when i try to submit a survey with case & contact Id's.I'm getting error like Some error occured while saving response.Because site user can't able to see all contacts and cases.

So I created a public group for the survey site user and added 2 sharing rules to give case and contact read-only access.

Related Topic