My client has their own LOPD legalese database, and they want to update the standard logic that Marketing Cloud has when a subscriber perform an SMS Opt-in/Opt-out.
The solution to implement that is to generate an import activity that update the subscriber status to a data extension named "Mobile Connect Subscription". Marketing Cloud offer the solution to import data to "Mobile Connect Demograpics", but not the possibility to import Opt-in/out statuses.
Does anyone know if is possible to generate an import activity in order to update this data extension which contains the subscriber membership?
Here is the way of getting data views from this data extension:How to bulk export MobileConnect SMS subscriptions?
So, the idea is to import that data updated in this system data extension to perform a custom SMS opt in/out process.
This post is very similar but the solution provided by @Kenneth Wagner is not enough clear. I´m triying to talk with him to clarify the issue: Is there a way to update MobileConnect Subscription Data from a Data Extension?
Regards
Best Answer
Opt-out can be done via Import in Mobile - All contacts and populate the Status field with the value Unsubscribe (MobileConnect Demographics). So this is a update from opt-in to opt-out. Opt-out to opt-out can not be done via import.
API Manually or Mobile opt-in through phone.