Users not receiving community "send welcome email" when added to a community
I tried what I could do to solve this myself.
I created multiple community users by going into contacts and clicking on manage external users. It tells me that it will send email but they do not receive it.
I tried emails with different domains and I tested with SF Deliver-ability feature and it works there.
I made sure that "Welcome New Member" is clicked in the community admin email section.
Can anyone think of why users are not getting that email?
Best Answer
I know this is old and might be pretty basic, but if the above steps did not work, check that the profile the user has is associated with the community.
From Setup | Feature Settings | Communities | All communities.
Select Workspaces next to the Community where you want to add the user as a Community Member
Select Administration | Members | Select the user's Profile | Click on Add. Click Save.
Ref: https://help.salesforce.com/articleView?id=000316118&type=1&mode=1. ==> I know it's a reset password help link, but the idea is the same for receiving all emails, the Profile needs to be available in the community or else no emails will be triggered.