[SalesForce] Using apex:outputText with a lookup field within Service Console

I have a VF page that will be displayed within the Service Console (specifically, it is a custom publisher in the case feed). Several of the fields on this page are lookup fields. I'm currently displaying the fields with <apex:outputField>. The issue I have is that the lookup fields display as a link to the lookup object, which if clicked, navigate the current page (in this case the publisher IFrame) to that object, instead of opening a new subtab.

I've considered three options:

Change the outputField value from {!CustomObj__c} to {!CustomObj__r.name}. This will display the same info without the link. However, I think the hover-over popups provided by the links are useful for the end users.
Change the outputField to a custom javascript link using the integration toolkit api, e.g., openSubtab(). This has the same issue as option 1 – removing the outputField will remove the handy hover-over popups.
Add some Javascript to the page to find the links and change them to openSubtab() calls. This would probably give the results I want, but adds complexity I'd prefer to avoid.

Is there a way to make <apex:outputField> provide console-aware links instead of standard links automatically? Or another option I'm overlooking?

Best Answer

I don't think there is a way to modify the behavior of apex:outputField. It is designed to take on the field type it is bound to and render accordingly, and there is no target property since the component can represent many types of fields.

I would consider option 1 as the closest to what I would suggest. Instead of outputField, try using an outputLink. You can build the link yourself, taking advantage of the javascript actions (onmouseover, onmouseout, onfocus, etc.) to create you own hover-over popups (if that feature is essential). Alternatively, you can just use the Title attribute for explanatory popup text. Using outputLink will allow you to construct your own link and use the Target attribute of "_parent" to pop the page in the parent window instead of the iFrame.

It seems like to get really precise control here that you're going to need to write your own JS to handle events and manipulate the DOM.

Related Solutions

[SalesForce] Display Rich Text Area field content in a page using Remoting

Change {escape: true} to {escape: false}

[SalesForce] Override VF page in Service Console

I incorrectly assumed my issue was caused by using the Service Console. Turns out my issue was with how my code redirected to VF or standard layouts.

Here is my full pageRedirect method code, in case anyone runs into a similar issue. Happy to explain details if anyone has questions:

//There are two different VF pages for Cases, one for internal users and one for portal users. 
//This method determines the user and case context (profile and whether new/editing), and redirects to the appropriate page.
//This method is called by CaseRedirect.Page, which is opened by standard Case new/edit/view actions.
public PageReference pageRedirect(){

    string detectedMode;
    map<string, string> pageParameters = ApexPages.currentPage().getParameters();
    string recordTypeID = pageParameters.get('RecordType');
    string returnURL = pageParameters.get('retURL'); 
    string recordTypeName; 

    if(pageParameters.get('Id') == null) detectedMode = 'New';
    else if(pageParameters.get('Id') != null && pageParameters.get('retURL') != null) detectedMode = 'Edit';
    else if(pageParameters.get('Id') != null && pageParameters.get('retURL') == null) detectedMode = 'View';

    if(detectedMode != 'New'){
        Case currentCase = [SELECT ID, RecordTypeID, RecordType.Name FROM Case WHERE ID = :pageParameters.get('Id') LIMIT 1];
        recordTypeID = currentCase.RecordTypeID;
        recordTypeName = currentCase.RecordType.Name;
    }
    else if(recordTypeID != null) recordTypeName = [SELECT Name FROM RecordType WHERE ID = :recordTypeID LIMIT 1].Name;

    //UPDATE (Added 2/11/16)
    //This clause handles a new feature: a custom permission that will grant access to the UCL for individual users, rather than
    //based on profile.
    CustomPermission cperm = [SELECT Id, DeveloperName FROM CustomPermission WHERE DeveloperName = 'Universal_Case_Layout' LIMIT 1];

    //The SetupEntityAccess object is a way to tie custom permissions to the PermissionSet and PermissionSetAssignment object
    List<SetupEntityAccess> setupEntities =
        [SELECT SetupEntityId
           FROM SetupEntityAccess
           WHERE SetupEntityId = :cperm.ID AND
                 ParentId IN (SELECT PermissionSetId
                    FROM PermissionSetAssignment
                    WHERE AssigneeId = :UserInfo.getUserId())];

    boolean hasUCLperm = (setupEntities.size() == 1);

    //If selected Case record type is "Salesforce Issue/Enhancement", don't override with UCL, regardless of user profile.

    if(recordTypeName == 'Salesforce')
    { 

        system.debug('Salesforce record type detected!');
        system.debug('detectedMode: ' + detectedMode);

        if(detectedMode == 'New') return new PageReference('/500/e?ent=Case&nooverride=1&RecordType='+recordTypeID+'&retURL=/500/o');
        else if(detectedMode == 'Edit') return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&RecordType='+recordTypeID+'&retURL=/' + pageParameters.get('Id'));
        else if(detectedMode == 'View') return new PageReference('/' +pageParameters.get('Id') + '?nooverride=1');     
    }

    //If user is a portal/community user
    if(UserInfo.getUserType() == 'PowerCustomerSuccess'){
        User u = [SELECT ID, AccountID, ContactID, ProfileID, IsPortalEnabled, Profile.UserLicenseID FROM User WHERE ID =:UserInfo.getUserID() LIMIT 1];

        //if user is part of our Customer Community, or else has the UCL permission assigned, redirect to VF page
        if(u.ProfileID == CommonUtility.getProfileID('Customer Community Plus User - Custom') || hasUCLperm){
            if(detectedMode == 'New') return new PageReference('/apex/CasePortalUserEdit');
            else if(detectedMode == 'Edit') return new PageReference('/apex/CasePortalUserEdit?id='+pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/apex/CasePortalUserView?id='+pageParameters.get('Id'));                
        }
        //else if user is part of our old Client Portal, show standard page
        else{
            if(detectedMode == 'New'){
                recordTypeId = CommonUtility.fetchRecordTypeId('Case', 'Customer_Portal_Assignment_Rule_Case_Record_Type');    
                return new PageReference ('/500/e?nooverride=1&retURL='+returnUrl+'&RecordType='+recordTypeId+'&ent=Case&def_account_id=' + u.AccountID );      
            }
            else if(detectedMode == 'Edit') return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&retURL=/' + pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/' +pageParameters.get('Id') + '?nooverride=1');  
        }
    }
    //else if user is an internal employee
    else if(UserInfo.getUserType() == 'Standard'){
        if(UserInfo.getProfileId() == CommonUtility.getProfileID('CS - HEDIS-QI') 
           || UserInfo.getProfileId() == CommonUtility.getProfileID('CS - HEDIS-QI - Josh')
           || UserInfo.getProfileId() == CommonUtility.getProfileID('CS - RTP')
           || UserInfo.getProfileId() == CommonUtility.getProfileID('CS - SOJO')
           || hasUCLperm){
            if(detectedMode == 'New') return new PageReference('/apex/CaseInternalUserEdit');
            else if(detectedMode == 'Edit') return new PageReference('/apex/CaseInternalUserEdit?id='+pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/apex/CaseInternalUserView?id='+pageParameters.get('Id')); 
        }

        else{
            if(detectedMode == 'New' && recordTypeID != null) return new PageReference('/500/e?ent=Case&nooverride=1&RecordType='+recordTypeID+'&retURL=/500/o');
            else if(detectedMode == 'New' && recordTypeID == null) return new PageReference('/500/e?ent=Case&nooverride=1&retURL=/500/o');
            else if(detectedMode == 'Edit' && recordTypeID != null) return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&RecordType='+recordTypeID+'&retURL=/' + pageParameters.get('Id'));
            else if(detectedMode =='Edit' && recordTypeID == null) return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&retURL=/' + pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/' +pageParameters.get('Id') + '?nooverride=1');       
        }
    }


    return null; 
}

Best Answer

Related Solutions

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[SalesForce] Override VF page in Service Console

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