When creating a MobileConnect message, you can choose from different template options, including:
- Outbound
- Text Response
- Mobile opt-in
- Info Capture
- Email Opt-in
- Survey (if enabled for the account)
This is indicated in the screenshot below.
I understand that in order to use the Send SMS Activity in Journey Builder, MobileConnect messages need to be created using the 'Interaction' Send Method. However this method only appears to be available for Outbound templates.
Does this mean that the Journey Builder Send SMS Activity can only send outbound SMS messages? I would like to send an 'Info Capture' message using the Send SMS Activity in Journey Builder to enable recipients to reply to the SMS, then store the response attribute for the Contact. Is this not possible?
Best Answer
This is as per design - only outbound templates are supported. Refer the official documentation where it states