[SalesForce] When we create Email To Case .. Can we fire Trigger on Email Message Object

trigger MiC_Trg_DetectLanguage on EmailMessage (after insert) {

    For( EmailMessage message : Trigger.new)
    {
        String caseId = message.ParentId;
        MethodClass_Future.getLanguage( caseId );
        System.debug('Email Message Recieved');    
    }

}

I want the Trigger to fire on getting an email to Case. I have used the standard email to case functionality . Am I doing something wrong.

Best Answer

Can you try this code to create Email to case via EmailMessage object..

    trigger MyActivityTrigger on EmailMessage(after insert){

        List<Case> newList = [select Status from Case where Id IN (select ParentId from EmailMessage)and Status='Closed'];  
        Case c1=new Case();
         for(EmailMessage em: trigger.new)
         {
            system.debug('Id is '+ em.ParentId);

     for(Case c: newList)
         {
            system.debug('Value is' + c.Status);
     if(c.Status=='Closed')
         {
            system.debug('Came into loop');
            c1.Description='Description1';
            c1.Subject='Subject1';
         }
     }
}
insert c1;
}

Related Solutions

[SalesForce] Trigger on Case EmailMessage

The EmailMessage object ParentId is exclusive to Cases (at least based on current Salesforce schema information). You can always branch your code to inspect the ParentId with the Case object prefix value (500). To my knowledge, your solution of adding a trigger on EmailMessage is the only viable solution.

[SalesForce] How to update parent Case when updating EmailMessage

If an EmailMessage is inserted, any before insert and after insert trigger on EmailMessage will execute. The after insert trigger can do a SOQL query on the parent Case and then update that Case.

//  after insert trigger snippet; assume variable theMask contains a unique mask string
Set<ID> csIdUpdSet = new Set<ID>();
for (EmailMessage em : Trigger.new) 
  if (em.htmlbody.contains(theMask) || em.textBody.contains(theMask))
     csIdUpdSet.add(em.parentId);

List<Case> csUpdList = [select id, has_mask_event__c from Case where id IN :csIdUpdSet]
for (Case cs : csUpdList)
   cs.has_mask_event__c = true;
update csUpdList;

// end snippet

Best Answer

Related Solutions

[SalesForce] Trigger on Case EmailMessage

[SalesForce] How to update parent Case when updating EmailMessage

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