[SalesForce] Why is it that in Spring 18, Emails from Salesforce can’t reach the company’s outlook inbox

I remember that 3-5 months ago (Should be Summer '17), I am able to send emails from the "Send Test and Verify Merge Fields" button in Email Template to my company's email Outlook just fine.

I have even tried using Test Deliverability to test :

Test Deliverability

Results :

  • All 32 emails are received to Gmail
  • No email received to Company Outlook

Is this something to do with the recent Salesforce update? How do I get around this problem?

** UPDATE 26 MAR :

These are my Email Deliverability settings and still cannot reach my company's outlook

Email Deliverability settings

Best Answer

if no email is going out of the org, then You should check for the Deliverability of the Org.

No access: Prevents all outbound email to and from users. System email only: Allows only automatically generated emails, such as new user and password reset emails. Especially useful for controlling email sent from sandboxes so that testing and development work doesn’t send test emails to your users. Newly created sandboxes default to System email only. All email: Allows all types of outbound email. Default for new, non-sandbox organizations. Sandboxes created before Spring ’13 default to All email.

enter image description here

Related Topic