[SalesForce] Workflow for Lead Owner Field Update does not fire

Some leads from our website forms were assigned to "website" as the lead owner regardless our default owner setting is me. The form is web-to-lead form but not using SFDC code.

While working with our webmaster figuring out the reason, I create a workflow rule on Lead object to have a "lead owner" field update if the lead owner field equals "website", then it should update the "lead owner" field to my name. After I activated the rule, and changed a lead owner to "website", the workflow didn't seem to fire at all. I checked the monitoring debug log too, nothing showed up.Please advice! Thanks!

Jeny

Best Answer

Standard Web-to-lead forms can take advantage of Lead Assignment Rules. These rules basically govern the assignment of ownership based on the criteria that you setup. Once you have your new Web-to-Lead form in place using standard web-to-lead, you can setup Assignment Rules.

Regarding your workflow rule and custom web integration, it's hard to debug without seeing the actual rule logic itself, and understanding the exact architecture of the website integration. Does it use a Visualforce page, does it use the Salesforce API, etc.?

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