[SalesForce] “You can’t access Lightning Experience” from tablet using a browser

I'm trying to access Salesforce from an Android Tablet(version 5.0.2) and it redirects me to the full site instead of s1 app.

Last week it was working fine and I was able to access Salesforce1 app with the same configuration.

I have the following error message today:
You can't access Lightning Experience

I have tested the same using an Android smartphone (Xperia Z3) and works as expected accessing s1 app.

I'm only using 1 user for all this testing.

Salesforce configuration:

  • User: Salesforce1 User Enabled
  • Salesforce1 Settings: Enable the Salesforce1 mobile browser app Enabled
  • Lightning Experience Disabled (because we're happy with aloha ui)

Chrome mobile browser:

  • Request desktop site Disabled

Is anyone else facing the same issue?

Edit: Updates

Salesforce has come back with the following answer, it didn't solve my problem but maybe it can solve someone else's.

You will first need to follow the article below and make sure the checkbox for the Dkestop view is not checked:
http://www.cnet.com/how-to/how-to-request-desktop-version-of-a-web-site-in-chrome-for-android/
Once you have this check box unchecked then login and if you are still not in Salesforce1 then follow the document below to switch to the proper view:
https://help.salesforce.com/apex/HTViewSolution?urlname=How-to-switch-between-Salesforce1-app-and-Full-Site-on-a-mobile-browser&language=en_US
Use the second screenshot.

Best Answer

So Salesforce HelpDesk has answered this with the following information:

this issue has been identified as Bug by our R&D team and they are currently working on it to fix the issue which will be delivered in the future releases. Unfortunately we don't have an exact time frame for release of the bug fix yet.

So it should work without enabling Lightning Experience and it only happen with Android Tablets.

Thanks all for the help!

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