Sharing records with Customer Community Login users

communitysharingsharing-rulesharing-sets

I am struggling to get the concept of sharing rules vs sharing sets when it comes to sharing records owned by an internal user to a community user which has a license of Customer Community Login User.

Current Scenario:

  • Custom Object – My_Object__c
  • Owner – Internal User
  • Target shared with Community portal users
  • Sharing rules setup on My_Object__c: All internal users records shared with All Customer Portal Users

My question is, why is it if I use sharing rules, the data doesn't show in community for the users. And if I use sharing sets, it displays.

Best Answer

The problem is that the Customer Community license doesn't support advanced sharing. Ref (at the bottom of this document).

Advanced sharing is things like User-based, Criteria-base sharing territories and more. Your only option is a sharing set for this user license.

Given you want everyone to be able to see ALL records, have you considered making the org-wide-defaults for the object public read-only?

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