Electrical – New Leviton GFCI outlet not working

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I just got a new GFCI outlet to replace a non-GFI one in my kitchen. It is a Leviton, product number is GFTR1-KW. For the life of me I don’t know why it’s not working. This same question has been asked before and an answer was never provided. Here is the link to that one-

New GFCI outlet; green light is on but no power

I connected the line and load wires properly, there is a solid green light on which according to the instructions indicates it is wired properly, but there is no power coming out of it or the outlets downstream. I reinstalled the old one to make sure the wires were ok and it works. I pushed the test and reset buttons a ton and nothing happens, the light just stays on. Is it just these dumb Leviton GFIs that have this problem? The wires are pretty cramped in the box, could the ground wires be too close to the other wires? I have no idea. Help!

Best Answer

I connected the line and load wires properly

Actually, you probably didn't. Not definitely - it could be a bad GFCI - but most likely the wiring is not 100% correct.

  • Turn off power.
  • Disconnect everything.
  • Connect only the Line wires - hot and neutral - and the ground wire.
  • Turn on power.
  • See if the GFCI receptacles work.
  • See if the GFCI test and reset buttons work.

Assuming all of that works, then connect the Load wires - hot and neutral - and see what happens. If at that point things stop working, then the problem is downstream - i.e., in the receptacles or devices connected via Load.

Keep in mind that with a non-GFCI receptacle, line and load are all the same. With a GFCI, you have to keep them separate and connect them properly or strange things happen.

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