Why doesn’t the tester trip the GFCI

receptacle

I have a GFCI that does not trip with the plug tester. I tried troubleshooting the issue. I looked in a junction box, and found all the neutral wires coming from the subpanel were all connected at the junction box.

Should I disconnect that neutral from the rest, so that the outlets have a separate neutral? When I try tripping the GFCI with the tester, the neutral light only on the tester goes out but does not trip the GFCI. Also I tried to short the outlet out by touching ground to neutral, and the 15 amp breaker did not trip.

Best Answer

If you have normal power at the outlet and the outlet tester does not trip it, then there are two options:

  1. The GFI is wired backwards. A GFI has line connections (for incoming power) and load connections (for using the GFI to protect other outlets). If the incoming power is connected to the load, you will get the behavior you describe.
  2. The GFI is defective. This is pretty common.