I have a GFCI that does not trip with the plug tester. I tried troubleshooting the issue. I looked in a junction box, and found all the neutral wires coming from the subpanel were all connected at the junction box.
Should I disconnect that neutral from the rest, so that the outlets have a separate neutral? When I try tripping the GFCI with the tester, the neutral light only on the tester goes out but does not trip the GFCI. Also I tried to short the outlet out by touching ground to neutral, and the 15 amp breaker did not trip.
Best Answer
If you have normal power at the outlet and the outlet tester does not trip it, then there are two options: