It's a one word term that means how well something actually works??
Different from something that works well, it's like.. imagine shopping for bras:
Some people buy bras based on looks, but some people don't value looks over {blank}.
(Meaning how well it supports, and all that.)
I think it starts with a c but I could be wrong.
Best Answer
This edit is from AndyT's comment. It gives you another noun to use that more closely matches the requested usage of qualifying whether or not something is working as designed. And from the discussion in the comments, I now prefer functionality over function.
This edit also stems from the comments and discussion. It provides different parts of speech to use in sentences that are structured for such.
Common usages of these words in everyday speech:
"This phone is ugly, but I love its functionality."
"How well does this computer function?" "It is old, so not well."
"Your brand new Ford breaks down all the time. I drive an '85 Dodge, but at least it's functional."