The history of the phrase ‘hot button’ as in ‘hot button issues’

phrase-originphrases

When we speak of 'hot-button issues', what is the metaphor being implied? Are topics of conversation like 'buttons' at a machine, and sensitive topics likely to burn the broacher?

Any elaboration of the origin and exact meaning of the phrase would be appreciated.

Best Answer

TL;DR: The metaphor seems to have originated in the 1940s in the context of marketing (although a source below suggests that the term originated in the context of psychotherapy). The term then slowly made its way into politics in the 1980s.


This entry from Google Books provides a good insight regarding the history of the phrase hot button

From Quoth the Maven: More on Language from William Safire by William Safire:

Hit My Hot Button

"What's a hot button?" Newsweek asked itself in the homestretch of the 1988 campaign. "It's something a candidate says to instantly show that his values are the voters' values." The newsmagazine, in the forefront of popularizers of this phrase, listed Republican hot buttons as the American Civil Liberties Union, abortion and guns, and those of the Democrats as Social Security and Panamanian leader General Manuel Antonio Noriega.

Although Newsweek makes a point of separating the meaning of hot button from an "issue" or anything a candidate will have to deal with if elected, the magazine sometimes uses the noun phrase adjectivally to modify social issue, a term coined by Ben J. Wattenberg and Richard M. Scammon in 1970. It reported after the first debate that Mr. Bush had held his own on "the hot-button social issues of crime, abortion and the death penalty," but later added that "the hot-button attacks that had tarred Dukakis as unpatriotic and soft on crime were beginning to backfire."

The Wall Street Journal also treated social issue as subsumed by the broader category of hot-button issues: "Take the social issues ..." wrote the Journal editorialist. "Outside of places such as Cambridge and Georgetown, these are hot-button issues."

The adjectival button was born in this campaign, but the noun form predates it. An aide to Senator Bob Dole was quoted last year describing Ambassador Jeane J. Kirkpatrick as a speaker who "hits a hot button with conservatives on foreign policy," picking up a usage of the Senator's in regard to Social Security. As early as 1981, John L. Stevens, then director of the Republican Governors Association, was quoted in The Washington Post as saying, "There are a whole lot of hot buttons waiting to be pushed; we're still trying to find out what those buttons are."

The phrase was created in the hard-sell field of consumer marketing, which offers a silent commentary on the central thrust of this year's political campaign. "The marketers are searching," wrote Walter Kiechel 3d in Fortune on September 11, 1978, "for what they call 'consumer hot buttons'—needs to be satisfied, desires to be slaked—and the means to push those buttons." Forbes magazine was on top of the neologism a month later in a piece about direct-mail solicitation of companies for sale: "The hot buttons are money and leisure."

The computer world, which operates on keys and buttons as well as mouses, picked up the term in 1983: hot-button windowing uses a single keystroke to split screens, allowing users to view different sets of data at the same time. Another consumer use of the phrase is in home sales, with real-estate brokers pointing to bathroom details—sunken tubs, saunas, gold-plated faucets—as hot buttons that lure buyers into closing a deal. (A gold-plated knob that causes cold water to flow from the faucet can be called a hot button, but may confuse the user.)

The columnist Ann Landers was bombarded with mail in 1984 after wondering in print whether women preferred cuddling and tender stroking to the sex act. "Apparently I had touched a hot button," she said, and Time magazine in 1985 agreed: "The Landers survey appeared to have touched a hot button among sex therapists...." Today, the term is used more frequently as a modifier than as a noun, and has its most frequent play in politics, but the noun is still used to mean "exposed nerve" generally; in the magazine Manhattan Inc., a subhead in a story about the MacNeil-Lehrer report on public television read, "Comparisons with Nightline are a hot button among the staff."

A hot-button issue (the compound, used adjectivally, requires the hyphen) is one that causes anger, fear, passionate support or active loathing in potential voters. It is usually, though not always, an issue concerning the values held or the way one's personal life is to be lived, rather than an issue idealized by political scientists as "substantive."

It is replacing, perhaps temporarily, gut issue; like that predecessor phrase, its meaning can include bread-and-butter issue and unspoken issue. A hot-button issue is more specific than switcher issue, which is a position that, taken alone, can cause some voters to change candidates. Paramount issue is obsolete. The issues, a phrase usually pronounced in a censorious or whining tone, means "serious policy matters that should be debated rather than the sensationalist subjects that the candidates, pollsters and media editors have decided interest most voters."

However, there's a note at the end asserting that the term does not come from marketing, but from psychotherapy:

I think the term hot button comes from psychotherapy, not marketing. In What Do You Say After You Say Hello?, published in 1972, Eric Berne, the originator of transactional analysis, defines button as an "internal or external stimulus which turns on scripty or gamy behavior."

The earliest usage of the phrase I could find was from a magazine published in 1956

From Kiplinger's Personal Finance, Feb 1956:

Once you are inside, don't, above all, sell the product; only amateurs do that. Sell what the product does. The customer knows an adding machine can add. Show him how it will cut his costs, get his work done more quickly, more economically, more accurately. He will be interested in that. Every prospect, says Jack Lacy, has a "hot button—something that will respond instantly to the touch if you can find it. Press that button, and you're in."

Lacy tells of the owner of a leading West Coast women's specialty shop who wouldn't buy a new billing machine. The one he had was ancient, but it did the work. "Who cares how the bills are printed," asked the proprietor, "as long as they're paid?"

The man, however, was intensely proud of the swank appearance of his shop. The salesman sold him a new machine by convincing him that the decrepit model was a disgrace to the store. "That man's pride in his store was his motivating 'hot button,'" Lacy says.

[There are, of course, earlier instances of the term being used, either in snippet views (verifying the date of publication is an issue, however) or verbal form (not recorded as a written work).]

Most notably, the term was used by Jack Lacy (one of the best-known freelance professional sales trainer since World War II) in one, or few, of his lectures about salesmanship in, what I assume, the 1940s. Since Jack Lacy discovered the techniques of "hot button salesmanship", it is likely that Jack Lacy was indeed the originator of the metaphorical hot button.


But why use hot and button?

According to Merriam Webster, a button is:

: a hidden sensitivity that can be manipulated to produce a desired response
// knows how to push my buttons

Which is essentially a sort of trigger. And hot refers to the emotional reaction (which can vary depending on the context; anger, frustration, excited [with anger], etc.) that the button, when pushed, will trigger. In other words, a hot button is an emotional trigger.

  • In a psychological point of view:

    Hot buttons are the behaviors exhibited by others that "push your buttons" and often result in a reaction that you regret later. During challenging and uncertain times, the smallest disturbance or stressful situation may evoke an emotional reaction.

    (Source)

  • In a political point of view:

    A hot-button issue (the compound, used adjectivally, requires the hyphen) is one that causes anger, fear, passionate support or active loathing in potential voters.

  • In a marketing point of view:

    A hot button is a cue that triggers an emotion in a prospective buyer that causes that person to buy that product. It's a cue that causes a person to buy something or to execute some action–like purchasing something you're selling.

    (Source)


Here's a well-explained meaning of hot button from The Skilled Facilitator: [...] by Roger M. Schwarz:

A hot button is a characteristic or situation that has a particularly strong meaning for you and that leads you to respond defensively. For some people, a hot button might be perceiving they are not afforded the respect, deference, or attention they believe they deserve. Other people have a hot button pushed when they believe someone is questioning their ability, commitment, intelligence, or integrity. For still others, it is being manipulated or otherwise controlled. Because your own hot buttons lead you to misperceive others' remarks and actions, you often respond ineffectively even if others have acted effectively.