Ps4 – Error turning on PS4: “Cannot access system storage”

ps4technical-issues

There are reports of PS4s not working out of the box with the following error:

Safe Mode

Cannot start the PS4.
Cannot access system storage.
Press the power button for 1 second (until the system beeps) to turn off the PS4.
(CE-34335-8)

Is there something I can try to fix this myself before returning the PS4 or sending it in to Sony?

Best Answer

Some PS4s appear to have shipped with a loose or improperly seated hard drive, possibly due to a missing screw. Open the hard drive bay cover and make sure the hard drive is properly seated. If the hard drive screw, marked with the four PlayStation button symbols, is missing, contact Sony for service. (Alternatively, a standard hard drive screw as supplied with most computer cases can be used to secure the hard drive.)

For more information on how to replace the hard drive, see this article.

Side note: The missing screw may be the result of deliberate sabotage at the Foxconn manufacturing plant.