Steam can’t find the account, offline data deleted, now what

steam

Steam for Mac refuses to log me in and it thinks my account does not exist. What can I do to fix this? I was in offline mode for a while, but now I'm getting errors when trying to log in or recover my account.

Edit:

I reinstalled, nothing doing. I contacted steam. Now I suppose I wait. While waiting, I am wondering if playing "The Heist" could have trashed my account. At the end, they ask you to create a Steam account. It seems like that might have overwritten or trashed my old account. Does that sound plausible?

Best Answer

Try to log in at steampowered.com so you can see whether it's a client or login data issue. Also make sure you don't use your community profile name instead of the username (they can be different, it took me a while to remember that after not having used steam for a while).

If you also cannot login there, follow theses instructions from steam, basically it means installing the client again (as you intended to do anyway) and selecting I don't know my account name (it will be emailed to your registered address) or I know my account name if you are certain about it (asking for the answer of the secret question).

If this still fails, contact support.