I have someone in my group who is completely new to the hobby. We are now 12 sessions in, and I will most likely need to remove them from the group: Our play styles don't match, and the rest of the group (me as GM + 3 other people) want to play a campaign with a completely different tone than that player – The campaign was "advertised" on Roll20 as a more "serious" game (Story- and character focused), but the player (or his characters, he is on his second one) does nothing but silly/goofy actions and otherwise does not participate most of the time.
They joined the group via "looking for group" on Roll20 (It is an online game), and in the game description I laid out a few requirements/expectations about the tone of the game. The other three players had experience with RPGs so we decided to accept someone who was completely new to the hobby into the group. It quickly became clear that it was a mismatch. I won't go into detail here (not necessary to my question), but they were also below the minimum age I had set for my game (again, in the Roll20 game description on the Looking for Group page) by four or five years.
They received a "warning" from the rest of the group: we spoke with them about the difference in style, and they said they where willing to change their playstyle to better fit – I told them that if they could not (or did not want to), we would probably have to part ways.
Now, a few sessions later, they are returning to their previous behaviour, and the group decided that it was time to "kick them out". Now here is my problem: It is not their fault that the playstyle does not match, they couldn't really know (as they had never played before) and while they omitted their age when applying, we also didn't ask (although we suspected just from their style of writing), and accepted them in. They are also quite enthusiastic, which I really like. I absolutely don't want to destroy their enthusiasm for our hobby, but I am also not that good with people.
So, my question is: How can I make sure that, when I kick them out, they understand and won't lose their enthusiasm? How do I part ways with them "on good terms"?
The player in question is 13 or 14 (not 100% sure), male, the game has been running for about 6 months, with about 2 sessions per month, they received the "warning" around session 5 or 6 and it got better for a few sessions after that.
Best Answer
Ultimately, one cannot be held responsible for how people react. However, there are good, indifferent, and bad ways to part company that do influence how people might react.
First and foremost criticise behaviour not the person. I really cannot stress this enough. It is there player's actions by lying about their age and not heeding to the warning that brought you here. Not that they are an immature jerk. They key here is to tell the truth, as it is. Avoid strong antagonist words, instead use more neutral one, for example do not use "kick out" but use "part ways". Do emphasize those behaviours that are not inherently bad but just did not mesh with the current group. This is a nice way to lead into my second point.
As david-k pointed out in a comment:
Secondly, offer advice about the type of games and groups this person should be looking info. Even offer a reference letter -- if such things exists in Roll20. This is your opportunity (while remaining truthful) to make said player feel better. Rejection is hard to take, this makes the pill easier to swallow.
While they are early teen, do treat them like you would an adult. No matter what, do not patronise them. Speak to them like you would like your significant other to break up with you: honestly, compassionately, and empathically. Rejection is best handled face to face, in person or using video. Any other ways is sub optimal: voice is meh, email is bad, text is worst. Since OP commented that video is a no go since the player wisely does not want to share personal data, then voice is the best alternative. However, be aware that you will be missing the vast majority of social cues thus you need to be even more careful of how you say what you need to say.
Whatever medium, do prepare what you are going to say (the method of loci is great) and rehearse it, maybe even run it past someone your trust.
Finally, say that it is okay to part. Wish them luck in their next game and leave the door opened for future interaction -- only if you wish some.
As a side note, early teens are hard years for anyone. Do check with them that they are okay in a few days.
You could follow the advise of ignoring the problem and finishing the game. I find it despicable advise because it is manipulative, harmful in that it stops someone from learning from their mistakes, and will almost certainly feel like a betrayal were it ever found out.