I create a single send journey and selected as entry source a data extension.
I can see I have 200 contacts then I activate the journey and all those 200 contacts went through it.
However, I added once the journey has been activated one contact to the data extension.
I can see in the record count 201 contacts, however that contact doesn't go in.
Is this working as designed? How can I perform changes in the data extension and keep inserting the contacts in the journey without creating a new version?
Thanks
Best Answer
Single Send Journey does not have a recurring schedule, which means it will push Entry Source contacts only once per journey's activation or at the specific time, you can set.
You would need to configure Multi-Step Journey to allow more people to enter the journey later on. In this type of journey, you can choose between a recurring schedule and automation and both options can result in pushing contacts into the journey more than once, however you need to also configure a correct Contact Entry setting and "Evaluate all records" within the schedule if the same contacts should be eligible for re-entry.
Additional sources: