We are using Flow to create cases, we need to assign these cases to different queues. Since FLows do no trigger Assignment rules, what other functionality can I use to make this happen without having to use code?
[SalesForce] Assign Case to queue without using assignment rules or apex
Related Solutions
So the issues turns out to be the DML options.
In order for e-mails to get sent - even from Assignment Rules, the DML option has to be updated:
dmlOpts.EmailHeader.TriggerUserEmail = true;
Otherwise it will ignore any email trying to be sent internally that is not called by apex directly.
No need for a trigger. You can do this directly from the case layout page. Edit the case layout that you want to have this box checked by default, and click Layout Properties.
You will see a 'Case Assignment Checkbox' section with two checkboxes, the first to show on the edit page, and the second is to chekc it by default. Check the box that you want it checked by default.
Best Answer
This can be done in two ways:
1) Using workflows: Make the workflow fire on only when the record is created. set the ownerid of case in the field update
2) in the flow itself you can set the ownerid based on your criteria