[SalesForce] Can we change from email address of the approval process approver notification

enter image description here currently the approval notification which is going to current approver has from email address has current users email address.

If approval has multiple steps, each step notification will have previous approver's email address as from address.

Can we change this? like other workflow email alert?

Best Answer

Try creating an "Organization-Wide Address" (an email address). You'll have to prove that this mailbox is accessible for you (SF will send an email with link that has to be clicked within 72h).

Then, in the approval process start defining / reusing an email alert...

enter image description here

Related Solutions

[SalesForce] Delegated approver email notification

We came across the same problem and, according to the article below, it's not possible.

https://help.salesforce.com/HTViewSolution?id=000073341&language=en_US

[SalesForce] Can we get approval process fields in Visualforce email template

From the Winter 14 release notes:

Approval Comment Merge Fields are Available in All Approvals-Related Email Alerts
The {!ApprovalRequest.Comments} merge field can be used in any approvals-related email alert.

Available in: Enterprise, Performance, Unlimited, and Developer Editions

Previously, all approval merge fields named {!ApprovalRequest.field_name} returned
values only when used in an approval assignment email template. 

When used in templates for other email alert actions—in workflow rules or approval processes—
the approval merge fields returned null. 

Now, for example, if a request is rejected at any approval step, 
you can include the approver’s rejection comment in an email alert to the submitter.

Note: The {!ApprovalRequest.Comments} merge field returns only the most recently
entered comment in emails for an approval step that requires unanimous approval from
multiple approvers.

So, it depends on both which merge field you are using and whether you are using the merge field in a template used during approval assignment or in some approval action email alert

Best Answer

Related Solutions

[SalesForce] Delegated approver email notification

[SalesForce] Can we get approval process fields in Visualforce email template

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