I have used a Case Assignment rule which works fine normally on Case creation based upon record types, but when I try to create a case through Community portal using a Community user profile, the case assignment rule is not triggered.
On Case Detail Edit page in the Community portal, I cannot find "Assign using Active assignment rule" checkbox. I tried to follow this article:
http://help.salesforce.com/HTViewSolution?id=000005470
to enable Select by default check box in Page layout but still I dont find the Case assignment rule triggering.
Also the same is not visible in the debug logs.
Am I missing something here?
Any help on this would be highly appreciated.
Thanks!
Best Answer
You can trigger this via a simple trigger on Case .The below code should help you .Since community UI has nothing to do with page layout and you may be inserting via your own custom interface this issue might have occured
To automate further you can write a before trigger that adds the DML Options Header