I need to automate the entitlement process assignment.
I could not find a declarative why to do that?
How can I automatically assign an Entitlement process to a case based on its priority?
I need to automate the entitlement process assignment.
I could not find a declarative why to do that?
How can I automatically assign an Entitlement process to a case based on its priority?
Best Answer
Entitlements don't automatically apply to cases.
This is the link to the Entitlement management PDF refer page 16