I need to add an email address as CC when the standard email for approval process is sent at Submit for Approval. Is there any way to do it ?
I need to add an email address as CC when the standard email for approval process is sent at Submit for Approval. Is there any way to do it ?
Best Answer
I think you would need to disable the default emails that are sent since you can only specify the template on Approval Process setup page then send your own custom email alert as one of the Initial Submission actions.
Per this help doc, to prevent the send of the standard email template disable
Receive Approval Request Emailsoption on User records.https://help.salesforce.com/apex/HTViewSolution?id=000004507&language=en_US