I have a case Assignment rule set up to add cases to a queue.
I have set up the queue with members and checked the 'send notification email', but when I create a case, the case is assigned to the queue but email notification is not sent.
I made sure the deliverability in email administration is 'all emails'.
Best Answer
When you add an entry to your case assignment rules, there is a field that says "Email Template", if that field remains empty, the members of the queue will not receive any notification, you must choose an email template.
P.S. Sorry for my writing in English, it's not my native language