I noticed that there's a standard email case notification that's being sent whenever a case is assigned to an owner, case comment is created, or email is sent via send an email button. However, we don't need these. Is there a way to deactivate these emails from being sent out?
[SalesForce] How to disable Case Notification Email
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Best Answer
That's found in Setup > Customize > Cases > Support Settings. The "Notify Case Owners when Case Ownership Changes" controls ownership notifications, and "Notify Case Owner of New Case Comments" is for new case comments. The emails sent when a user sends an email is in their personal setup menu (Name > My Settings > Email > My Email Settings). Note that users still have an option to send an email by checking the box. For API updates, set the EmailHeader.triggerUserEmail flag to false to prevent notifications.