I want to grant login access to support personnel for a certain AppExchange app (Vision-e). I have already:
- managed support options to enable login access for the desired from
Setup > Administer > Security Controls > Login Access Policies, and
- attempted to Grant Account Login Access from [My Name] > My Settings > Grant Account Login Access.
However, the support from the desired provider does not appear in my personal settings' Grant Account Login Access screen, seen below:
What am I missing?
Best Answer
As per How to Grant Login Access to a Salesforce Success Agent:
Check that the user trying to grant login access has a license to the package application in question.