How to write a trigger to fire a task to a public group whenever an article is created(when they are in draft) in the 'Article management' tab. This is to send a task to the public group/team to read the article which is created and then the team has to publish it. Workflow rules are not available for Article management/Knowledge articles. Thanks !
[SalesForce] How to write a trigger to fire a task to a public group whenever an article is created(as draft) in the ‘Article management’ tab.
Related Solutions
Yes, is possible if you create a visualforce page for displaying the articles, then you could store the result of that action on a 'feedback' object.
To add a change the 'template' behind an article, go to the article type you wish to modify and select the visualforce page you have created (see Screenshot).
To be able to select the page, the page needs to use the current article type as standard controller.
Try to pass KnowledgeArticleId of your Article knowledge__kav. You might need to again retrieve the article record you have inserted and then Pass KnowledgeArticleId. In your case it will be :
knowledge__kav obj1 = [SELECT Id,Title,KnowledgeArticleId FROM knowledge__kav WHERE id =: newArticle.Id];
KbManagement.PublishingService.publishArticle(obj1.KnowledgeArticleId, true);
Best Answer
You can't create a trigger because triggers are not available for articles, but you can create a workflow rule on the article type. If you have an article type. called "FAQ", you should be able to create a workflow rule on the FAQ object.
UPDATE:
If the tasks are not available as actions for these objects, you can do the following:
Create a workflow rule on the article object. Have an email alert to be sent to an email service address Create a handler for the email service and from that class, create the task through from apex.