[SalesForce] New tab in browser (Lightning Service Console App)

We have an application that pulls URLs from configuration and creates buttons for such user defined URLs. Because we are in a console navigation environment, every time these URLs are internal, instead of opening a new browser tab, it creates a console sub-tab.

Initially I thought it was great, but noticed many of the pages are not optimized to finalize under a console tab (return URLs and redirects break the tab on finish) so now I'm wanting all pages to open in a new browser tab. Currently invoking a redirect NavigationMixin.Navigate which works fine for externally hosted pages. Is there a way to change this behavior for same domain pages? The premise is that I can't touch the destination pages at all, just the page with the buttons in the console.

redirectTile(){
    if(this.tileUrl){
        if (this.tilePageRegion==='New Tab'){ // open new tab
            this[NavigationMixin.Navigate]({
                    type: 'standard__webPage',
                    attributes: {
                        url: this.tileUrl
                    }
                },
            );
        }else {
            location.href = this.tileUrl; //Same page replaces full page
        }  
    } 
}

Best Answer

if you want new browser tab, you should not really use NavigationMixin - it will simply add the url to current url as it takes it as partial url (bug). So, instead you can use window.open directly:

if (this.tilePageRegion === 'New Tab') {
    window.open(this.tileUrl, '_blank');
}

Related Solutions

[SalesForce] How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console

There's a Chrome Extension out there which address this sad issue, called 'Click-to-Console': Link Here.

Hope this helps.

[SalesForce] Override VF page in Service Console

I incorrectly assumed my issue was caused by using the Service Console. Turns out my issue was with how my code redirected to VF or standard layouts.

Here is my full pageRedirect method code, in case anyone runs into a similar issue. Happy to explain details if anyone has questions:

//There are two different VF pages for Cases, one for internal users and one for portal users. 
//This method determines the user and case context (profile and whether new/editing), and redirects to the appropriate page.
//This method is called by CaseRedirect.Page, which is opened by standard Case new/edit/view actions.
public PageReference pageRedirect(){

    string detectedMode;
    map<string, string> pageParameters = ApexPages.currentPage().getParameters();
    string recordTypeID = pageParameters.get('RecordType');
    string returnURL = pageParameters.get('retURL'); 
    string recordTypeName; 

    if(pageParameters.get('Id') == null) detectedMode = 'New';
    else if(pageParameters.get('Id') != null && pageParameters.get('retURL') != null) detectedMode = 'Edit';
    else if(pageParameters.get('Id') != null && pageParameters.get('retURL') == null) detectedMode = 'View';

    if(detectedMode != 'New'){
        Case currentCase = [SELECT ID, RecordTypeID, RecordType.Name FROM Case WHERE ID = :pageParameters.get('Id') LIMIT 1];
        recordTypeID = currentCase.RecordTypeID;
        recordTypeName = currentCase.RecordType.Name;
    }
    else if(recordTypeID != null) recordTypeName = [SELECT Name FROM RecordType WHERE ID = :recordTypeID LIMIT 1].Name;

    //UPDATE (Added 2/11/16)
    //This clause handles a new feature: a custom permission that will grant access to the UCL for individual users, rather than
    //based on profile.
    CustomPermission cperm = [SELECT Id, DeveloperName FROM CustomPermission WHERE DeveloperName = 'Universal_Case_Layout' LIMIT 1];

    //The SetupEntityAccess object is a way to tie custom permissions to the PermissionSet and PermissionSetAssignment object
    List<SetupEntityAccess> setupEntities =
        [SELECT SetupEntityId
           FROM SetupEntityAccess
           WHERE SetupEntityId = :cperm.ID AND
                 ParentId IN (SELECT PermissionSetId
                    FROM PermissionSetAssignment
                    WHERE AssigneeId = :UserInfo.getUserId())];

    boolean hasUCLperm = (setupEntities.size() == 1);

    //If selected Case record type is "Salesforce Issue/Enhancement", don't override with UCL, regardless of user profile.

    if(recordTypeName == 'Salesforce')
    { 

        system.debug('Salesforce record type detected!');
        system.debug('detectedMode: ' + detectedMode);

        if(detectedMode == 'New') return new PageReference('/500/e?ent=Case&nooverride=1&RecordType='+recordTypeID+'&retURL=/500/o');
        else if(detectedMode == 'Edit') return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&RecordType='+recordTypeID+'&retURL=/' + pageParameters.get('Id'));
        else if(detectedMode == 'View') return new PageReference('/' +pageParameters.get('Id') + '?nooverride=1');     
    }

    //If user is a portal/community user
    if(UserInfo.getUserType() == 'PowerCustomerSuccess'){
        User u = [SELECT ID, AccountID, ContactID, ProfileID, IsPortalEnabled, Profile.UserLicenseID FROM User WHERE ID =:UserInfo.getUserID() LIMIT 1];

        //if user is part of our Customer Community, or else has the UCL permission assigned, redirect to VF page
        if(u.ProfileID == CommonUtility.getProfileID('Customer Community Plus User - Custom') || hasUCLperm){
            if(detectedMode == 'New') return new PageReference('/apex/CasePortalUserEdit');
            else if(detectedMode == 'Edit') return new PageReference('/apex/CasePortalUserEdit?id='+pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/apex/CasePortalUserView?id='+pageParameters.get('Id'));                
        }
        //else if user is part of our old Client Portal, show standard page
        else{
            if(detectedMode == 'New'){
                recordTypeId = CommonUtility.fetchRecordTypeId('Case', 'Customer_Portal_Assignment_Rule_Case_Record_Type');    
                return new PageReference ('/500/e?nooverride=1&retURL='+returnUrl+'&RecordType='+recordTypeId+'&ent=Case&def_account_id=' + u.AccountID );      
            }
            else if(detectedMode == 'Edit') return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&retURL=/' + pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/' +pageParameters.get('Id') + '?nooverride=1');  
        }
    }
    //else if user is an internal employee
    else if(UserInfo.getUserType() == 'Standard'){
        if(UserInfo.getProfileId() == CommonUtility.getProfileID('CS - HEDIS-QI') 
           || UserInfo.getProfileId() == CommonUtility.getProfileID('CS - HEDIS-QI - Josh')
           || UserInfo.getProfileId() == CommonUtility.getProfileID('CS - RTP')
           || UserInfo.getProfileId() == CommonUtility.getProfileID('CS - SOJO')
           || hasUCLperm){
            if(detectedMode == 'New') return new PageReference('/apex/CaseInternalUserEdit');
            else if(detectedMode == 'Edit') return new PageReference('/apex/CaseInternalUserEdit?id='+pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/apex/CaseInternalUserView?id='+pageParameters.get('Id')); 
        }

        else{
            if(detectedMode == 'New' && recordTypeID != null) return new PageReference('/500/e?ent=Case&nooverride=1&RecordType='+recordTypeID+'&retURL=/500/o');
            else if(detectedMode == 'New' && recordTypeID == null) return new PageReference('/500/e?ent=Case&nooverride=1&retURL=/500/o');
            else if(detectedMode == 'Edit' && recordTypeID != null) return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&RecordType='+recordTypeID+'&retURL=/' + pageParameters.get('Id'));
            else if(detectedMode =='Edit' && recordTypeID == null) return new PageReference('/' + pageParameters.get('Id') + '/e?nooverride=1&retURL=/' + pageParameters.get('Id'));
            else if(detectedMode == 'View') return new PageReference('/' +pageParameters.get('Id') + '?nooverride=1');       
        }
    }


    return null; 
}

Best Answer

Related Solutions

[SalesForce] How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console

[SalesForce] Override VF page in Service Console

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