Clicking Reports tab in Customer Portal says:
Insufficient Privileges You do not have the level of access necessary
to perform the operation you requested. Please contact the owner of
the record or your administrator if access is necessary.
Report folder is This folder is accessible by all users, including portal users
User License is High Volume Customer Portal
.
I don't want to change User License. Is there any other option?
Best Answer
Reports are not available for High Volume Customer Portal Users.
Reports are available to the higher-level portal licenses (Customer Portal Manager Custom) and not available to the lower-level ones (Customer Portal, High Volume Customer Portal, etc.).
To see the reports tab for user licenses where reports are allowed: