[SalesForce] Unable to execute a journey builder journey – Contact Builder/Journey Builder

I've been going round and round trying to fix/resolve this issue.

  1. New DE has been created and linked to primary key in DE
  2. Primary key in DE is 'SubscriberKey'
  3. DE has been set as Root

The issue I seem to be having is I'm unable to add the email address in Channel Address Order.

When i setup the entry with the DE and test this is the error i get:

Event.EmailAudience-6ce800cc-9b18-18f4-aee2-0b16aa7a8e8a.EmailAddress >cannot be used in the Interaction Defaults email list. Event key does not >correspond to the interactions entry event key

Best Answer

I setup a webinar with @Keef to review the issue that he was experiencing. I was able to assist him in resolving this issue and his journey is now functioning correctly.

For the benefit of others, here's what to try if you experience the error message when publishing an Interaction:

Event.xxxxxx.xxxxxx cannot be used in the Interaction Defaults email list. Event key does not correspond to the interactions entry event key.

In @Keef's case there were a couple of root causes:

Population Configuration

The Event Source Data Extension had been added to an Attribute Group and there was no Population created. We deleted the Event Source DE from the Attribute Group (it doesn't need to be there) and we created a Population (formerly known as a 'root relationship' in earlier versions), linking a Data Extension containing all Contacts to the Contact Key of the Contact Record.

Channel Address Order

Ensure that one of the following has been configured:

  1. The Email Address from your Event Source Data Extension is added as a Channel Address Order in Contact Builder (from the Contacts Configuration page) or,
  2. In the Settings page for the Journey, select EMAIL ADDRESS FIELDS FROM ENTRY SOURCE as the Primary Email address.