I've noticed that some of our users cannot see the Close or Change Status buttons which normally appear in the cases List Views. They have permissions to read, create and edit cases.
I have checked in the search layouts that all the buttons are available.
I found this question posed on here over a year ago and it said the users didn't have the "Manage Cases" permission but I don't see any permission named "Manage Cases".
Grateful for any help on how to get these buttons to appear.
Best Answer
This permission is under the App Permissions section.