After introduction with salesforce community, I am unable to clear how community is different from portal functionality. I already read here but this don't have answers of question like:
- What is new things being provided by community?
- What are restriction we have if we use community?
- Advantage of community over portal.
- Is it capable of provide Email functionalities as same we have in other organization types?
- Role of chatter in communities etc.
- Is their difference between portal user and community user?
I already know that community is dedicated feature for portal functionality, but is it have some new functionality or only a portal part is separated?
Please provide some summary, links or answers you have.
Best Answer
Communities launched in Summer'13.
Before : Partner and Customer Portals
Now : Communities with Partner and Customer Licenses
Before : Limited customisation
Now : Pixel perfect customisation, including customisation of login pages. Use of Site.Com as well as VF Pages for Customisation. Also some ability to customise email with branding.
Before : No Chatter
Now : Chatter with controls to limit people to groups, limit posts to just internal audience and / or external.
Customers who have Portal Licenses can either swap for Community Licenses, or use their existing licenses to use Communities. Also customers who already have Portal can continue to use them, I don't believe an EOL has been announced yet.
Internal Users can switch between communities, similarly to how we can switch between applications. Communities also support SSO.