GFCI receptacles can go bad, and even new ones can be defective. Try another one. (And, of course, triple check that you are wiring to the LINE terminals. And confirm that the one you are replacing will successfully Test and Reset so you know you have a clean load.)
Grounded circuit (green/bare ground wire wired properly):
- Push "Test" on the GFCI protective device, and it trips -> PASS
- Push "Test" on the GFCI protective device, and it does not trip -> FAIL
- Push "Test" on a plug-in GFCI tester, and it trips -> PASS
- Push "Test" on a plug-in GFCI tester, and it does not trip -> FAIL
A fail here indicates the GFCI unit is probably defective.
Ungrounded circuit (green/bare absent or defective):
- Push "Test" on the GFCI protective device, and it trips -> PASS
- Push "Test" on the GFCI protective device, and it does not trip -> FAIL
- Push "Test" on a plug-in GFCI tester, and it trips -> FAIL FAIL FAIL
- Push "Test" on a plug-in GFCI tester at the GFCI receptacle, and it does not trip -> PASS
- Push "Test" on a plug-in GFCI tester at a downstream protected outlet, and it does not trip -> MEANINGLESS
Fail at the GFCI device probably indicates it is defective.
Fail on the plug-in GFCI tester (i.e. it trips!) indicates they have bootlegged ground at the GFCI receptacle- attached the neutral wire to both neutral and ground. It will seem to work at the GFCI, but is still dangerous.
Bootlegging ground at a downstream GFCI receptacle is a mistake, because one of several electrical faults could put 120V on the the grounds, e.g. the cover plate screws or a machine chassis. However this is difficult to detect, since a properly wired downstream receptacle will behave exactly the same way. This means for ungrounded downstream receptacles, plug-in tester testing is completely meaningless.
Once you have settled the question of bootlegged grounds, here's how you test an ungrounded GFCI. Plug your GFCI tester into your handy dandy 2-3 prong "cheater" - the kind with a short green wire as a pigtail. Extend that green wire all the way to a reliable ground source, e.g. the panel in the basement. Now, the GFCI tester should work normally, since you have rigged a proper ground to it.
GFCI protection is pretty effective, and I would be confident in an ungrounded circuit if it has GFCI protection. However if you are unable to get the external device to trip, you'll need to pop the cover off and see if the ground is present, missing or bootlegged.
Best Answer
The key is that is the Leviton GFCI is lit green from the start it means its wired wrong. Counter-intuitive but true. Had the same problem and some searches finally told me this. I switched both sides top to bottom and bottom to top, and the light flashed red and then went off. Reset it and it went green and THEN I had power. Guess Leviton is wired opposite of others. Remember though, don’t switch left to right...just top to bottom. Black to brass, white to silver.
Just to help clarify: Read where the live and load are on the old unit and which wires go where, then read where live and load are located on the new unit and wire it the same.