[SalesForce] Mobile push and mobile connect in Journey builder

My account have been provisioned both Mobile connect,SMS (SKU 213452) and Mobile Push for Journey Builder (SKU 213451).

Both relationship manager and the salesforce marketing cloud support team claimed that the order and the access is granted.

However, I still do not find the interface include sms or mobile push as option in "Activities" in the journey builder.

Does anyone have a clue on the situation?
I have checked on the administration right as well but nothing else related can be enable.
Please let me know if there are further set up/condition need to meet before they are enable.

(For sure Mobile connect and Mobile push are already enabled in my account)

Best Answer

Login to your marketing cloud account and go to the platform tab and click on Extension Manager. You should see JB for Mobile Connect and JB for Mobile Push as options. Click on Manage and search for the user you want to provision. Make sure a check mark is there against the user. Logout and log back in to check if this enables the required activities.

Related Solutions

[SalesForce] Using Journey Builder Send SMS Activity with Mobile Connect templates

This is as per design - only outbound templates are supported. Refer the official documentation where it states

How to Configure MobileConnect for Use with Journey Builder

Follow the steps below to properly configure your MobileConnect messages for use with Journey Builder:

Contact your Salesforce Marketing Cloud relationship manager to ensure your account allows access to both MobileConnect (using the upgraded version of Contacts) and Journey Builder.

Ensure the MobileConnect Demographic data extension contains the contact data used to personalize any messages used as part of Journey Builder.

Ensure that all contacts you wish to participate in your Journey Builder activities subscribe to the appropriate short or long code and keyword.

You can specify those subscriptions at import or by using messages such as the Mobile Opt-In template.

Create all Outbound MobileConnect messages using the Interaction send method to permit Journey Builder access.

Note that all contacts must initially subscribe to your short or long code and keyword to receive messages at the beginning of the journey. The contacts must also remain subscribed continuously to your short or long code and keyword to continue receving messages as part of the Journey Builder activity. If the contact unsubscribes at any time, that contact will not receive additional messages.

Once you properly configure your MobileConnect messages, those messsages become available for addition to Journey Builder automatically:

Use the Send SMS activity within Journey Builder. Click Configure to select the message you wish to send within that activity. Journey Builder will display a list of all messages using the Interaction send method.

[SalesForce] Personalization in Mobile Connect SMS called within Journey Builder

I'd suggest trying the MOBILE_NUMBER personalization string for your lookup value.

%%[ 
    SET @idSubscriber = MOBILE_NUMBER 
    SET @rows = LookupOrderedRows("DE", 1, "ID_SUBSCRIBER Desc", "ID_SUBSCRIBER", @idSubscriber) 
    SET @RowCount = RowCount(@rows) 
    IF (Rowcount(@rows) > 0) THEN 
        VAR @ILRow, @name, @limit 
        SET @ILRow = row(@rows,1) 
        SET @name = Field(@ILRow, "DES_NOMPILA") 
        SET @limit = Field(@ILRow, "LIM_MC") 
    ENDIF 
]%%
1= %%=v(@idSubscriber)=%% 2= %%=v(@RowCount)=%%

The MOBILE_NUMBER is the subscriber key for SMS subscribers, since SMS and email opt-ins and opt-outs are handled separately in SFMC.

Best Answer

Related Solutions

[SalesForce] Using Journey Builder Send SMS Activity with Mobile Connect templates

[SalesForce] Personalization in Mobile Connect SMS called within Journey Builder

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