[SalesForce] send an auto-response emails from the lead owner’s email when a new lead is created. How to do this

We are using Web2Lead forms to capture leads e-mails and info into SF.

Upon creating a new lead, the lead is assigned to one of our users using assignment rules. At this point we want to to be able to send an auto-responder from the lead owner's email to the lead (customer) but we do not understand what customisation is required to achieve this.

Best Answer

Normally to send to the Customer contact (your lead) you would use Auto-Response Rules to achieve this as your first port of call.

There are some things to consider which help determine which path is best - this is useful

https://help.salesforce.com/HTViewHelpDoc?id=rules_differences_auto_workflow.htm&language=en_US

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